1. Information We Collect

We may collect the following types of personal information:

** Personal Identification Information: Name, address, phone number, email address, date of birth, and other identifying details.

** Health Information: Medical history, treatment plans, and any other health-related information necessary for providing care.

** Financial Information: Payment information, insurance details, and billing address.

** Communication Information: Correspondence, inquiries, and feedback.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

2. How We Use Your Information

We use your personal information for the following purposes:

- To provide and manage our home care services.

- To communicate with you regarding your care and any related services.

- To process payments and manage billing.

- To improve our services and customer experience.

- To comply with legal obligations and regulations.

3. Retention of Your Information

We may retain your information for verification by:

- Care Team Members: Our staff involved in providing your care.

- Vendors and partners who assist us in operating our business (e.g., billing services, IT support).

-Healthcare Providers: Other professionals involved in your care, with your consent.

-Legal Authorities: If required by law or to protect our rights.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your information but cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal information:

-Access: Request a copy of the personal information we hold about you.

-Correction: Request corrections to any inaccurate or incomplete information.

-Deletion: Request deletion of your personal information, subject to legal obligations.

-Opt-Out: You can opt-out of receiving marketing communications at any time by replying STOP to (945) 295-9901 .

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website www.mercy-divine.com. We encourage you to review this policy periodically for any updates.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

Mercy Divine Homecare LLC

314 Patina St

Josephine, TX 75189

(945) 295-9901

[email protected]